Nationality: South African

Age:  25+

Available: Depending on client needs

Skills:

<Coding Languages: Java / Python/ HTML

Databases: SQL / Oracle / MS Exchange

Platforms: Linux / Active Directory

Frameworks-Tools: Data Structures / Machine Learning / Multimedia Applications Foundations

Soft: Business Studies / Project Management / Teamwork / Public Speaking / Handling conflict / Custumor Service

Experience:

July 2021– Dec 2021 | Technical Support Engineer | Casidra (SOC) Limited

– Assisting users with any computer related issues

– Setting up new machines

– Procurement of I.T equipment

– Working on the server creating mailboxes and users using MS Exchange and Active Director

June 2022– July 2023 | Technical Support Agent | Capitec Bank

– Answering calls relating to hardware, software and network issues

– Managing and creating tickets for callers via ITSM

– Troubleshooting network related issues via Citrix and SolarWinds

– Working closely with other departments to resolve technical issues