Nationality: South African

Age:  37+

Available: Depending on client needs

Skills:

<Coding Languages: JCL, Maven

Databases: DB2, Oracle

Platforms: Unix, AIX, WebSphere Application Server, IBM HTTP Server, Weblogic Administration, Apache Server, IIS, JBOSS

Frameworks-Tools: ITIL, Remedy, AOTS, Maximo, Introscope, Aqualogic, Tivoli, IBM Heap Analyzer, IBM Thread Analyzer
Soft: IT Service Delivery / Incident Management / ITIL / Release Manager Devops / Cloud Computing / Project Manager / Delivery Manager / Program Management / Project Management / Service Delivery / People Management / Service Delivery Management / SLA Management

Experience:

Jun 2012 – Oct 2013 | HCL Technologies Limited | Specialist

Spearheaded team for managing Data Center Operations, Application Support, Production Support, Global Account Management and Service Operations within project for global client BOCLINDE Received appreciation for Service Reporting & Operations Management understanding and delivering successful projects (billing applications)

Oct 2014 – May 2021 | Tech Mahindra | Operations Lead

Spearheading team of Production Support, Application Support, Incident Management and Service Management Acting as SPOC for incidents resolution and assisting in developing environment for fault tolerance Performing documented operational checks across the

environment, identify and react to any anomalies. Maintaining service integrity of the platform, network connections and backup/restore contents when necessary to/from backup environment. Managing incidents within Business process and tools; update incident management tools in accordance with the SLA Diagnosing and fixing detected events, alerts or alarms on the virtualization platform.

May 2021 – Sep 2023 | TELUS International | Service Delivery Project Manager

Client and stake holder Communication for Major Enhancement and upgrades in the Project Managing 80 FTE teams and engagement. Making sure client Billing and FTE counts are monitored as handling US $ 10 M in revenue Projects. Modifying the current SOW and initiating new SOW as client Requirement. Managing both fixed and T&M SOW.